This Privacy Policy describes how Piola (“we,” “us,” or “our”) collects, uses, and protects your Personal Information when you visit or make a purchase from the website https://piola.in/ (the “Service”).
By using our Service, you agree to the collection and use of your information in accordance with this policy.
Information We Collect We collect information necessary to process your orders, provide customer support, and improve the functionality of our Service.
A. Personal Information You Provide (Order Data) When you make a purchase, attempt a purchase, or create an account, we collect the following information from you:
Contact Details: Your name, email address, and phone number.
Shipping & Billing Address: Your full street address, city, state, and postal code.
Payment Information: Details required to process your transaction (e.g., credit/debit card information). Note: This sensitive data is handled securely by third-party payment gateways and is not stored directly on our servers.
Account Data: Your username and encrypted password (if you create an account).
B. Usage Data and Tracking Technologies When you browse the Service, we automatically collect non-personal information about your device and browsing activity (“Usage Data”):
Device & Log Data: Your IP address, browser type, operating system, and time zone.
Browsing Activity: Information about the individual products and pages you view, the websites or search terms that referred you to the Service, and how you interact with the Service.
Cookies: We use cookies to enable shopping cart functionality, remember your preferences, and analyze site traffic. You can choose to disable cookies through your browser settings, though this may limit your ability to use certain parts of the Service.
How We Use Your Information We use the collected information for the following purposes:
Fulfilling Orders: To process your payment, arrange for shipping, provide invoices and order confirmations, and communicate with you about your order status.
Customer Service: To respond to your inquiries, questions, and support requests.
Marketing and Communication (With Consent): To send you promotional emails or messages about new products, sales, and updates, but only if you have opted-in to receive such communications.
Security and Improvement: To screen orders for potential risk or fraud and to generate analytics about customer behavior, allowing us to improve our product offerings and website design.
Sharing and Disclosure of Information We do not sell or rent your Personal Information. We share your information only as necessary to operate our business and fulfill your orders:
Service Providers: We share necessary data with trusted third parties who perform essential services on our behalf, such as Shipping Carriers, Payment Processors, and Analytics Providers. These providers are obligated to protect your information.
Legal Compliance: We may disclose your information if legally required to do so by a court order, government authority, or to protect our rights and safety.
Data Security and Retention Security: We implement a variety of industry-standard security measures to maintain the safety and confidentiality of your Personal Information.
Retention: We retain your Order Information for as long as necessary to fulfill the purposes outlined in this policy and to comply with legal obligations (e.g., tax and accounting requirements).
Your Rights Depending on your location, you may have the right to access, correct, update, or request deletion of the Personal Information we hold about you. To exercise any of these rights, please contact us using the details below.
Contact Us For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us:
